🛍️Cloth Wolf- Exchange & Refund Policy

At Cloth Wolf, we’re committed to delivering high-quality products and ensuring your satisfaction. If you’re not fully happy with your purchase, we’re here to help with a smooth exchange or refund process.

📦 Order Cancellation Policy

At Cloth Wolf, we aim to process and ship your orders swiftly to ensure timely delivery.

You may request a cancellation within 3 days of placing your order, provided the order has not yet been dispatched.

Please note:
Once your order has been processed and dispatched from our facility, cancellation requests can no longer be accepted. This is due to the logistical commitment with our shipping partners.

To initiate a cancellation (prior to dispatch), please send a written request to:

📧 support@clothwolf.com
Include your order number and reason for cancellation for faster assistance.

We appreciate your understanding and cooperation.

💰 Refunds

• Refunds will be processed within 7 business days of receiving the returned item and completing quality checks.

• The refund will be credited to your original payment method.

• No additional fees are deducted for refunds.

Refunds for Cash on Delivery orders may be processed via UPI, bank transfer, or store credit.

📆 Exchange Window

You can request an exchange within 7 days from the date of delivery.

✅ Eligibility for Exchange

To qualify for an exchange, please ensure:

• The item is unused and in its original condition

• All tags and labels are intact

• Original packaging and invoice are included

• The exchange is for the same product in a different size

🔁 What’s Allowed

• One-time size exchange (subject to availability)

• If the size is unavailable, you may choose:

  • Another product of equal value

  • A store credit voucher

❌ What’s Not Eligible for Exchange

We do not accept exchanges for:

• Used, washed, or damaged items

• Customized or personalized products

• Items purchased on final sale, discounted, or clearance offers

🚚 Easy Pickup by Our Courier Partner

We’ll arrange a reverse pickup from your address through our trusted courier service.

Here’s how it works:

• Email your exchange request to support@clothwolf.com
  Include your order number and reason for exchange.

• Our team will confirm and schedule pickup within 2–4 business days.

• Pack the product securely with the invoice inside.

• Hand over the item to the courier agent when they arrive.

💸 Exchange Shipping Costs

• First exchange is FREE (one-time per order).

• Any subsequent exchanges may incur a nominal shipping charge.

⏱️ Exchange Timeline

Once the product reaches our warehouse and passes inspection, your exchange will be processed and shipped within 5–7 working days.

🎁 Gifts

If the product was marked as a gift and shipped directly to you:

You will receive a gift credit equal to the return value.

Once your return is received, a gift voucher will be sent to you via email or courier.

If the gift was ordered and shipped to the gift giver:

The refund will be issued to the original purchaser.

🛠 Need Help?

We’re just an email away. Contact us at support@clothwolf.com for any return-related queries.

Your satisfaction is our priority.

Thank you for choosing Cloth Wolf. Your satisfaction means everything to us.